Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 19 countries, and has been supporting the healthcare industry for 160 years by providing them with technology to enable them to support their communities.

Our systems are used in over 12,000 hospitals worldwide and handle more than 800 million alerts each year. Our solutions positively impact the lives of everyone who visits 1 of the hospitals or care homes we work with.

About the Role

Do you thrive on delivering expert support to customers and partners around the world? If you're driven by technology, teamwork, and making a tangible impact, we may have just the role for you.

As a 3rd Level Support Engineer, you’ll serve as the go-to expert on Ascom's advanced systems and solutions focusing on both current and next-generation Nurse Call platforms, including TeleCARE IP, Telligence, and the upcoming Future One NurseCall system.

You'll work as part of a global support team, collaborating across regions and markets. International travel may be part of your everyday work life.

What You'll Do

• Provide 3rd level technical support to Ascom regions and growth market partners.
• Act as the system expert during complex project deliveries and go-lives.
• Troubleshoot mission-critical systems with precision and speed.
• Contribute to continuous improvements and knowledge sharing across teams.

What You Bring

• A degree in Computer Engineering, Engineering Technology, or equivalent training (preferable).
• 3–5 years of hands-on experience with Ascom NurseCall systems (preferable).
• Strong knowledge of IP networking.
• Proven experience supporting remote infrastructure: Windows, VMware, AWS, SCCM, Citrix.
• Certifications such as CCNA, CCNP, or CompTIA are a plus.
• Project management experience is highly valued.
• Fluent English; additional languages are a merit.

Location

To be agreed, it must be Europe-based with easy access to an Ascom office in your country.

And You Are...

You're someone who’s direct, open-minded, and thrives in a collaborative environment. A natural team player, you take initiative and aren’t afraid to kick off new projects. You’re a strong communicator with a customer-focused mindset and the ability to navigate a wide network of internal and external contacts.

You're fluent in English, spoken and written, any additional language skills are a plus. We value a structured and proactive approach, along with a pragmatic attitude and a readiness to take on the fast pace of the Ascom world.

Success in this role means being self-driven, adaptable, and able to build and maintain professional relationships with a high degree of tact and diligence. You bring the right mix of professionalism, positivity, and the drive to make a difference.

Why should you work with us?

We offer more than just a job at Ascom, we offer a career with real benefits which include:

• Flexible hybrid work environment.
• Professional development with our global Learning & Development team as well as localized internal and external training opportunities.
• Opportunities to work with various teams around the world and chance to work on projects in other countries in addition to your home (role dependent).
• Supporting career agility through internal mobility.
• Working with high-quality medical technology in the healthcare space.

Are you interested in joining us? Garry Unsworth is interested in you and is looking forward to your application. If you have questions in the meantime, please contact Garry (garry.unsworth@ascom.com). From 18 - 31 July he will be on holiday and not available for questions.