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Ascom career site
Customer Care · UK Lichfield

Contract Administrator

Role:

A Contract Administrator works closely with the Contracts Manager to ensure that the Maintenance contracts are administered in a good and orderly fashion, ensuring that Ascom are able to deliver our obligations towards our customers.

Key Accountabilities: 

  • Assure that Maintenance contracts are kept current 
  • Support with the Invoice of service contracts 
  • Contract information is available where needed. 
  • Administrate Maintenance contracts according to Standard Operating Procedures (SOP)
  • Ensure new contracts and renewals are processed and cancellations are        registered 
  • Update installed base for Maintenance contract customers according to SOP 
  • Ensure that the Customer Support organisation is aware of our obligations
  • Planning of planned maintenance towards despatch function 
  • Assist in planning the correct capacity 
  • Support Sales with quotes for new Maintenance contracts or extension to existing     ones 
  • Handle and /or Escalate customer issues with contracts and invoices 

Reports to:   Customer Care Manager  

Required Skills and Knowledge:

  • Documented knowledge of relevant ERP systems 
  • Good communication skills in writing both English 

Required Experience and Education

  • Strong administrative skills with a minimum 3 years work experience in similar      positions 
  • Experienced Microsoft Office tools
  • Strong attention to detail
Department
Customer Care
Locations
UK Lichfield
Remote status
Hybrid

Current job openings

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UK Lichfield

About Ascom

 

Decades of innovation

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments.

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Customer Care · UK Lichfield

Contract Administrator

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